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Frequently Asked Questions

Have questions? We've got answers. From understanding the best flooring options for pets to knowing how long the installation will take, our FAQ section covers all your queries.

  • How should I prepare for your visit?
    Please ensure a clear path to the installation or cleaning area. In winter, driveways and entrances should be cleared of snow.
  • Do you offer delivery services?
    Yes, we provide delivery services for products and area rugs, including furniture moving and rug rolling. Delivery charges apply.
  • What areas do you service?
    We service Wayne, Monroe, Ontario, and surrounding counties, covering both interior and exterior spaces for commercial and residential clients.
  • Is financing available for flooring purchases?
    Yes, we offer financing through Wells Fargo, including 6-month interest-free options. Applications are available in-store for same-day approval.
  • Do you move furniture?
    Yes, we handle furniture moving as part of our installation process.
  • Do you dispose of old flooring?
    Yes, we offer disposal services for your old flooring.
  • Do you install baseboard or shoe molding?
    Yes, our services include the installation of baseboard or shoe molding to complete your flooring project.
  • How do I care for my floor?
    Please reach out to us for a care guide specific to your floor type. You can also visit our Cleaning page for common "Do's and Dont's" in floor maintenance. We also offer a variety of cleaners designed for your floor available in our store.
  • How often should I have my carpet cleaned?
    Contact us for a recommended cleaning schedule based on the manufacturer's guidelines for your specific carpet.
  • How can I protect my floors from rolling traffic?
    For areas with rolling chairs, wheelchairs, or walkers, we recommend using protective mats to safeguard your floors from wear and tear.
  • Are there flooring options for in-floor heating or extreme temperatures?
    Yes, we offer flooring products specifically designed for in-floor heating systems and spaces with extreme temperatures. Let our team guide you to the right choice.
  • Do you offer carpet binding and custom area rugs?
    Yes, we provide custom carpet binding services. You can create custom area rugs, runners, stair treads, and even carpet base for commercial spaces from any carpet in our store.
  • Can you add backing to area rugs?
    Certainly, we can add a backing to your area rugs for enhanced durability and comfort.
  • Do you offer both commercial and residential flooring?
    Yes, we provide flooring solutions for both home and business environments, helping you find the perfect floor for your space.
  • Is custom patterned flooring available?
    Yes, we can lay your floor in a unique pattern of your choice, provided the product allows for it
  • What is The Flooring Network, and how does it benefit me?
    As a member of The Flooring Network, we have access to exclusive flooring products, which means our customers also have access to these unique selections.
  • What is the process for selecting and installing flooring?
    Our process is customer-friendly: choose your product, get a free estimate post-measurement, pay half to order, and the remainder after installation.
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